Frequently asked questions
What’s the best way to choose a managed IT service provider?
First, reach a point of clarity on what your business needs are, and share those needs with your prospective managed IT service partner. Consider the scope and scale of the services you need: do you require specific specialist skills, a broad range of capabilities or a full service partner that can serve all your IT needs?
Look for a partner who can not only understand those needs but also work with you to help you achieve them. You want to find the ideal mix of capability, capacity, and cost efficiency, and you should also ensure that any specific technology, regulatory or process skills are clearly known and that the partner has these skills.
Last, if you know you have specific specialisation needs, ensure your provider can meet those needs before signing an SLA. However, don't rely on the SLA alone, look for a partner that will truly cares about the outcomes for your organisation and as such the quality of the service they deliver.
Does my business need a managed IT solution?
You may need a managed IT service provider if your in-house team needs additional capacity, new and specialist skills or if you wish to free up your internal team to work on strategic higher priority tasks.This could be to accelerate a project stalled due to backlog of issues, or due to lack of skills in a particular technology, thus needing short-term project-based support. Or if your business is expanding operations and looking to employ a partner who can provide ongoing IT support to your business, leaving your internal teams able to focus on core / higher value activities.
From intermittent capacity needs to full-service managed IT, CBS meets you where you are and provides exactly what you need.
What is the difference between managed services and outsourcing?
The primary differences are scale, integration, and authority or expertise. When you outsource, you order a specific task or function from a vendor—and that’s it. IT managed services go much further, becoming a true partner with your organisation, solving complex problems, and proactively offering novel solutions and business-enhancing IT and security upgrades.
What is an example of managed IT services?
- An example of managed IT services involves a collaborative partnership between a technology provider and a medium-sized business. In this arrangement, the expert team from the technology partner takes on the responsibility of managing various aspects of the business's information technology. This includes overseeing device management, ensuring that all devices are properly maintained, updated, and secured. The technology partner also offers exceptional customer service, providing a personal touch that aligns with the business's specific needs and objectives. This approach allows the business to focus on its core activities while benefiting from the technical skills and professional services offered by the managed IT service provider.
What is included in IT managed services?
IT managed services encompass a comprehensive suite of offerings designed to cater to the technology needs of businesses. This includes proactive monitoring, where the expert team consistently keeps an eye on the business's IT infrastructure to identify and address any potential issues before they escalate. Additionally, remote monitoring allows the managed service provider to troubleshoot and resolve problems remotely, minimising downtime and disruptions. Ongoing maintenance is a crucial part of these services, ensuring that devices and systems are always up to date, secure, and optimized for performance. The service desk provided by the expert team offers prompt assistance and support to end users, further enhancing the overall customer experience. By managing device management, maintaining technical expertise, and providing exceptional customer service, IT managed services contribute to reducing costs, preventing future issues, and aligning IT strategies with the business's broader objectives.
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Look for a partner who can not only understand those needs but also work with you to help you achieve them. You want to find the ideal mix of capability, capacity, and cost efficiency, and you should also ensure that any specific technology, regulatory or process skills are clearly known and that the partner has these skills.
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